Frequently Asked Questions
Refund, Returns & Appointment Cancellation PolicyChange of Mind
We do not offer refunds for change of mind purchases. Where approved at our discretion, eligible unopened and unused products may be returned within 14 days of purchase for a store credit.
Store credits are valid for 12 months from the date of issue and are non-transferable.
Return Conditions
Where a return is approved, products must be:
Unopened
Unused
In their original packaging
Accompanied by proof of purchase
Return postage costs are the responsibility of the customer.
Practitioner Appointment Cancellation & Rescheduling PolicyOur practitioners dedicate time specifically for your appointment. To respect their time and availability, we require notice for cancellations and rescheduling.
Rescheduling Appointments
A minimum of 48 hours' notice is required to move or reschedule an appointment.
Your appointment may be rescheduled up to two (2) times using the original deposit. After the second reschedule, the deposit will be forfeited and a new deposit will be required to secure a future booking.
Health Products
Due to health, safety and hygiene requirements, we cannot accept returns, exchanges, or provide store credits for any health-related products, including but not limited to:
Supplements
Herbal medicines
Tinctures
Teas
Powders
Consumable products
Personal care products
Once these items have been purchased and leave our premises, the customer accepts full responsibility for their use, storage, suitability, and consumption.
Crystals and giftware etc
We generally do not accept returns of these items unless they are faulty or were broken before purchase.
Late Cancellations & Same-Day Changes
If you cancel, fail to attend, or attempt to reschedule your appointment with less than 48 hours' notice, including on the day of your appointment, your deposit will be forfeited.
This policy exists because appointment times are reserved exclusively for you and short-notice changes often prevent us from offering the appointment to another client.
No Shows
Clients who do not attend their appointment without notice will forfeit their deposit and may be required to prepay future appointments.
Faulty or Incorrect Products
If a product is faulty, damaged, not of acceptable quality, or significantly different from its description, you may be entitled to a repair, or replacement, in accordance with your rights under the Australian Consumer Law.
Please contact us within 7 days of receiving the product if you believe there is an issue.
Please note we may offer a store credit if we cannot fix the problem
Exceptional Circumstances
We understand that genuine emergencies can occur. In exceptional circumstances, management may exercise discretion regarding cancellation fees or deposits.
By purchasing products or booking appointments with Gnostic Healing Centre, you acknowledge that you have read, understood, and agree to this Refund, Returns & Cancellation Policy.