Frequently Asked Questions
Refund, Returns & Appointment Cancellation PolicyChange of Mind
We do not offer refunds for change of mind purchases.
Return Conditions
Where a return is approved, products must be:
Unopened
Unused
In their original packaging
Accompanied by proof of purchase
Must be within 7 days of purchase.
Return postage costs are the responsibility of the customer.
Practitioner Appointment Cancellation & Rescheduling PolicyOur practitioners dedicate time specifically for your appointment. To respect their time and availability, we require notice for cancellations and rescheduling.
Rescheduling Appointments
A minimum of 48 hours' notice is required to move or reschedule an appointment.
Your appointment may be rescheduled up to two (2) times using the original deposit. After the second reschedule, the deposit will be forfeited and a new deposit will be required to secure a future booking.
Refunds Appointments
Please note that we do not offer refunds on treatments or services. However, in certain circumstances, the individual practitioner may, at their discretion, choose to offer an alternative service or arrangement. Similarly, deposits already in the system cannot be refunded but can be used for other services.
Health Products
Due to health, safety and hygiene requirements, we cannot accept returns, exchanges, or provide store credits for any health-related products, including but not limited to:
Supplements
Herbal medicines
Tinctures
Teas
Powders
Consumable products
Personal care products
Once these items have been purchased and leave our premises, the customer accepts full responsibility for their use, storage, suitability, and consumption.
Crystals and giftware etc
We generally do not accept returns of these items unless they are faulty or were broken before purchase.
Please note any of our items that have a warranty must be returned to and replaced by the manufacturing company and cannot be returned to Gnostic Healing.
Late Cancellations & Same-Day Changes
If you cancel, fail to attend, or attempt to reschedule your appointment with less than 48 hours' notice, including on the day of your appointment, your deposit will be forfeited.
This policy exists because appointment times are reserved exclusively for you and short-notice changes often prevent us from offering the appointment to another client.
No Shows
Clients who do not attend their appointment without notice will forfeit their deposit and may be required to prepay future appointments.
Faulty or Incorrect Products
If a product is faulty, damaged, not of acceptable quality, or significantly different from its description, you may be entitled to a repair, or replacement, in accordance with your rights under the Australian Consumer Law.
Please contact us within 7 days of receiving the product if you believe there is an issue.
Please note these items may come with a warranty that will be the responsibility of the consumer to fix.
Postage
If you purchase a product through our online store, Gnostic Healing Centre cannot accept responsibility of any items lost or damaged in the post. Unfortunately , once an item is posted it is no longer the responsibility of Gnostic Healing and you will need to direct any queries about this to Auspost or other service providers.
Exceptional Circumstances
We understand that genuine emergencies can occur. In exceptional circumstances, management may exercise discretion regarding cancellation fees or deposits.
By purchasing products or booking appointments with Gnostic Healing Centre, you acknowledge that you have read, understood, and agree to this Refund, Returns & Cancellation Policy.
Practitioner Schedule
Please note that all practitioners at Gnostic Healing operate as independent businesses and manage their own appointment schedules. While every effort is made to run appointments on time, occasional delays may occur, particularly with remote consultations. As such, Gnostic Healing cannot guarantee exact appointment times and appreciates your understanding and patience should delays arise.